Refund policy

Refund & Return Policy

At Fancy Kurtis Boutique, we ensure every product is quality checked before dispatch. Since our products are clothing items, we follow a strict limited return policy.

Returns are accepted only under the following conditions:

  • The product received is damaged

  • The product has a manufacturing defect

  • The wrong item was delivered

Mandatory Requirements for Return Approval

To be eligible for return:

  • The package opening must be recorded on uninterrupted video.

  • The defect or damage must be clearly visible in the video.

  • Complaint must be raised within 24 hours of delivery.

  • Product must be unused, unwashed, and with original tags.

Non-Returnable Situations

  • Size issues

  • Color difference due to lighting/screens

  • Change of mind

  • Minor thread variations typical in boutique garments

Refund Process

  • Once approved, refund will be processed within 7 working days.

  • Refund will be credited to the original payment method.

  • Shipping charges (if any) are non-refundable.

Non-eligible Items

  • Products without unboxing proof.
  • Used or altered products.